Customer Feedback
If you are a recent customer could we please ask for a moment of your time to fill out this brief Feedback Form?  By doing so you will help us in our continuing efforts to improve our service.

Please note that:
1) Your name and email address are required;
2) Your confidential remarks will be forwarded directly to the owner and manager.


Thank You, Again!


Before Repairs
What made you choose this facility?
Were the repairs: 
If Insurance Claim, what company?

Was your car: 
Approximately how many days did you have to wait for an appointment to handle your claim? 
If we had an online appointment calendar for damage report scheduling would you have found it to be helpful? 
YES NO 
Did you use our online CarCheck! feature?
YES NO 
If "Yes," did you find it helpful?YES NO
Did you use our Pick up or Delivery Service?
YES NO
Did we make rental reservations for you?
YES NO
If "Yes," with which company?
How would you rate their service?
(1 being worst - 10 being best) 

Please rate the helpfulness of the Office Staff:
(1 being worst - 10 being best) 
 
Please rate the courteousness of the Office Staff:
(1 being worst - 10 being best) 
 
Please rate the helpfulness of our Claims specialist:
(1 being worst - 10 being best) 
 
Please rate whether you felt that our Claims Specialist had your best interests in mind?
(1 being worst - 10 being best) 
 
Please rate their knowledge of your insurance company’s policies:
(1 being worst - 10 being best) 
 
 

ON YOUR INSURANCE

Please rate your insurance company's service:
(1 being worst - 10 being best) 
 

ON THE REPAIRS

Were the repairs completed in a timely fashion according to the timeframe given after all damage, including hidden damage, was assessed?
YES NO
Please rate the quality of the repairs:
(1 being worst - 10 being best)
Did you have to bring the vehicle back for any reason?
YES NO
As a result of your auto repair experience with us, would you recommend us to family and friends?
YES NO
Additional Comments:
Name under which the Repair Order was written:

Email address: